Refund policy
Effective Date: October 9, 2026
We want you to love your order! Because our products (including print-on-demand items and toys) are custom-made or shipped globally, we maintain a clear policy to ensure a smooth shopping experience. Please review our policy below:
1. Damaged, Defective, or Wrong Items
We take great care in packaging, but if your item arrives damaged, defective, or if you receive the wrong item, we will make it right.
Action Required: Please notify us within 24 hours of delivery.
Evidence: To help us resolve this quickly, please provide clear photos or an unboxing video showing the damage or the incorrect item.
Resolution: Once verified, we will either send you a free replacement or issue a full refund.
2. Lost in Transit (International Shipping)
If your international order has not arrived within the estimated timeframe, please contact us.
Estimated Timeframe: International Orders usually take 10 to 20 business days to deliver.
Resolution: If the package is officially confirmed lost by the carrier, we will either ship a replacement at no extra cost or provide a full refund.
3. Customs, Duties, and Import Taxes
International orders shipped outside of India may occasionally be subject to import duties, taxes, and customs fees levied by the destination country's customs office.
While these charges do not apply to every order, if applicable, they are solely the responsibility of the customer. Please check your local customs office rules before placing an order.
4. Change of Mind / Size Exchanges
Since our print-on-demand products and items are custom-processed, we cannot accept returns or provide refunds for "change of mind" or sizing issues.
Please carefully check our sizing charts and product descriptions before placing your order to ensure the perfect fit.
5. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, we can reship it, but the additional shipping costs will be borne by the customer.
6. How to Reach Us
If you encounter any issues, please reach out to us with your Order Number and a clear description of the problem:
- Email: workforbananacat@gmail.com
- WhatsApp: +917982589833